Refund Policy

Policy version: 2026-08-08

Software is sold as-is. Nutcracker Studios' voluntary refund policy permits a refund only before the software is installed or activated. Statutory rights and remedies required by applicable law are not limited.

Before installation or activation

If the software has never been installed or activated, the purchaser may request a refund from the customer account associated with the purchase. Eligibility is checked against Nutcracker Studios' activation and installation records.

After installation or activation

Once installation or activation has been recorded, the purchase is not eligible for a voluntary refund. This limitation does not remove any non-waivable rights or remedies required by applicable law.

Subscriptions

Canceling a subscription stops future renewals and normally leaves access active through the paid-through date. A refund, payment reversal, or chargeback may change the related entitlement as permitted by the Terms of Service and applicable law.

How refunds affect software access

When a refund is completed, the associated entitlement may be revoked and the software heartbeat may return valid: false. Clients must use the heartbeat JSON valid field as the authorization decision.

Requesting help

Use the refund control in your Nutcracker customer account for an eligible direct purchase. For questions or legally required remedies, contact Nutcracker Studios using the support information shown on the main website.